Refund policy

1. Current preview

There is no active checkout or paid membership purchase in the current preview. Do not send money to an address, person or site claiming to unlock this preview. A price shown in the interface is not confirmation of an available purchase.

Music MV accounts, balances and purchases are independent from other products. A transaction with another website is not automatically a Music MV purchase.

2. All sales are final

Because the Service delivers digital goods that become available to you immediately, all purchases are final. Memberships and token packs are non-refundable, and payments already made are not eligible for any refund, credit, or exchange — whether or not the included credits or features have been used.

When a purchase is fulfilled, the digital credits and access described in the order become available for use. Each generation consumes paid third-party AI-model and compute resources. Digital content can be consumed and copied immediately; a refund-after-use policy would permit consumption without payment. Examples and previews let you assess the service before purchase, but do not guarantee an identical result.

Changing your mind, not using a membership or credits, or disliking a generated result does not by itself create a refund entitlement. Canceling a generation, deleting a result or closing an account does not reverse a completed purchase.

Nothing in this policy excludes a refund or remedy that cannot lawfully be excluded under applicable consumer-protection law. Billing errors, duplicate charges, unauthorized transactions and non-delivery must be investigated separately; the no-refund policy does not prevent you from raising such issues or contacting your payment provider.

3. One-time payment, no automatic renewal

Purchases are currently closed. When available, membership purchases are one-time charges for the period shown in the order and do not renew automatically. Access ends when that period expires unless you make another purchase. No cancellation of automatic renewal is needed.

The confirmed Music MV order records the product, total price, currency, membership period and credits purchased. Credits are internal service units with no cash value; they cannot be redeemed for money or transferred to another product. Benefits and any delivery schedule are determined by that order, not by another website or a later price.

4. Generation credits and cancellation

Credits released or returned after a task is confirmed not to have delivered remain internal service credits, not money returned to a card or payment account. Canceling a task does not guarantee either a credit return or payment refund. A submitted task with an unknown supplier outcome must be checked before settlement.

5. Billing issues and payment disputes

If you have a question or concern about a payment, we ask that you contact us first through the verified channel on the support page when available so we can promptly investigate an erroneous charge, duplicate charge, unauthorized transaction, or failure to deliver. This request does not restrict your right to contact your card issuer, payment provider, or any competent authority, or to exercise any right available under applicable law.

Where a payment is refunded, reversed, charged back, recalled, or withheld by a payment provider, we may suspend the membership, credits, discounts, and other benefits attributable to that payment while the matter is investigated, and may prevent further consumption of paid resources where reasonably necessary to avoid additional loss.

If a payment is ultimately reversed or recovered from us, we may cancel the unused credits and membership benefits attributable to that payment. Already consumed credits and the final payment outcome must be reconciled against the order and usage records. This does not restrict your right to dispute a billing error or unauthorized transaction.

If the dispute is resolved in your favour, we will correct the balance and restore the corresponding benefits.

Where there is evidence of fraud, use of a stolen payment method, materially false information, or repeated abusive chargebacks, we may immediately suspend or terminate the account and seek recovery of our actual losses as permitted by law.

An account restriction may be appealed through the verified support channel when available. The payment dispute itself is handled by your payment provider under its own process. Nothing in this section excludes non-waivable rights relating to refunds, billing errors, unauthorized transactions or payment disputes.

6. Information for an investigation

Once a verified support channel exists, a billing report should include the Music MV order ID, purchase date and a concise description. Never send a full card number, password, verification code or private key. The support page currently records the contact route as pending.